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Call Center Representative - Wesser Main Campus

Responsibilities:

  • Developing rapport with guests via phone and online chat to ensure the best possible NOC itinerary to meet their needs, including activities, clinics, instruction and lodging
  • Providing knowledge to enhance the guest experience, including sharing information about NOC experiences: driving directions, what to bring, shopping, dining, lodging options, NOC events, activities and entertainment
  • Understanding the details of the varying activities and departments to best respond to guests questions and redirect calls as necessary
  • Other duties as assigned

Qualifications

Applicants should have:

  • Great communication skills
  • A strong sense of guest services and enthusiasm for sharing outdoor activities with others
  • An interest in learning about all NOC offerings
  • Professional phone and online chat manners
  • A friendly, courteous and patient demeanor
  • Ability to work well in a team environment
  • Stong sense of timeliness
  • Creative problem solving abilities
  • Ability to learn new concepts and systems
  • Good computer skills

Applicants should be:

  • A team player
  • Informative
  • Compassionate
  • Even keeled
  • Hard working
  • Timely - must be clocked in, logged in and phone ready at starting time
  • Able to speak clearly and concisely
  • Comfortable with sitting for long periods of time

Preferred Experience:

Prior experience with guest service and/or sales is ideal but not necessary.

No previous outdoor experience is required, but a passion for helping guests is!

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.



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