Visitor Services Assistant
Visitor Services Assistant Standard Duties:
Provide visitor services including patrol, roving, fixed post assignments and public programs. Participate in day-to-day operation of a seasonal contact station. Site monitoring, and resource protection. Operates two-way radio equipment. Responds verbally to visitor inquiries, offering information and guidance. Public can include individuals who are distressed, confused, frustrated, difficult or even hostile. Additional duties for GS-04:
Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders. Relates effectively to people from varied cultural backgrounds and is sensitive to diversity, race, gender, religion, disabilities and other individual differences. Educates customers regarding rules, regulations, and safety concerns to ensure visitor safety and resource preservation. Direct visitors and the public with problems, questions, or complaints to appropriate resource. Assists in medical or other emergencies up to level of training. Additional duties for GS-05:
Provide informal interpretation and public orientation to a park or recreation area (e.g. current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources). Provide information to the public using information or materials on management policies and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area. Operate general computer software programs such as word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems). Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel. Assess a situation to determine the appropriate response in accordance with policy guidelines. All qualifications must be met by the closing date of this announcement-12/04/2020 (unless otherwise stated in this vacancy announcement). Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40
hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount qualified specialized experience. To qualify for this position at the GS-03 level, you must possess one of the following:
A. Six months of progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant. General experience includes greeting the public, disseminating information, providing directions. -OR- B. One year of education above high school (30 semester hours or 45 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR- C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined. To qualify for this position at the GS-04 level, you must possess one of the following:
A. One year of progressively responsible clerical, office, or other work that indicates your ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection. -OR- B. Two years of education above high school (60 semester hours or 90 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR- C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined. To qualify for this position at the GS-05 level, you must possess one of the following:
A. One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Services Assistant. Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; and compiling and analyzing information to report. Experience includes using software programs such as, word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems). -OR- B. Four years of education above high school (120 semester hours or 180 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR- C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined. Important resume information to receive full consideration:
You must clearly describe your duties, dates of employment (including month and year), and hours worked per week in the position in order to receive credit. If you do not include this information, you will not receive credit for that experience. Credit for experience is given on a 40-hour workweek. Part-time experience is credited on a part-time ratio (e.g. working 20 hours per week for two months equals one month of experience). No additional credit is given for overtime. In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience. Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at:
http:
//www.opm.gov/qualifications. ICTAP/CTAP Statement:
Current surplus and current or former displaced Federal individuals who have special prior ity selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following:
OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provide visitor services including patrol, roving, fixed post assignments and public programs. Participate in day-to-day operation of a seasonal contact station. Site monitoring, and resource protection. Operates two-way radio equipment. Responds verbally to visitor inquiries, offering information and guidance. Public can include individuals who are distressed, confused, frustrated, difficult or even hostile. Additional duties for GS-04:
Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders. Relates effectively to people from varied cultural backgrounds and is sensitive to diversity, race, gender, religion, disabilities and other individual differences. Educates customers regarding rules, regulations, and safety concerns to ensure visitor safety and resource preservation. Direct visitors and the public with problems, questions, or complaints to appropriate resource. Assists in medical or other emergencies up to level of training. Additional duties for GS-05:
Provide informal interpretation and public orientation to a park or recreation area (e.g. current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources). Provide information to the public using information or materials on management policies and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area. Operate general computer software programs such as word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems). Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel. Assess a situation to determine the appropriate response in accordance with policy guidelines. All qualifications must be met by the closing date of this announcement-12/04/2020 (unless otherwise stated in this vacancy announcement). Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40
hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount qualified specialized experience. To qualify for this position at the GS-03 level, you must possess one of the following:
A. Six months of progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant. General experience includes greeting the public, disseminating information, providing directions. -OR- B. One year of education above high school (30 semester hours or 45 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR- C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined. To qualify for this position at the GS-04 level, you must possess one of the following:
A. One year of progressively responsible clerical, office, or other work that indicates your ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection. -OR- B. Two years of education above high school (60 semester hours or 90 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR- C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined. To qualify for this position at the GS-05 level, you must possess one of the following:
A. One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Services Assistant. Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; and compiling and analyzing information to report. Experience includes using software programs such as, word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems). -OR- B. Four years of education above high school (120 semester hours or 180 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR- C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined. Important resume information to receive full consideration:
You must clearly describe your duties, dates of employment (including month and year), and hours worked per week in the position in order to receive credit. If you do not include this information, you will not receive credit for that experience. Credit for experience is given on a 40-hour workweek. Part-time experience is credited on a part-time ratio (e.g. working 20 hours per week for two months equals one month of experience). No additional credit is given for overtime. In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience. Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at:
http:
//www.opm.gov/qualifications. ICTAP/CTAP Statement:
Current surplus and current or former displaced Federal individuals who have special prior ity selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following:
OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$13.32 to $16.73 per hour
Estimated Salary: $20 to $28 per hour based on qualifications.
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